Shipping Methods & Charges
Delivery Estimates and Methods of Shipping
Shipping Date and Processing Times
Order processing generally takes 1-4 business days from time of order
placement for items we have in stock. Sometimes order processing times
may be delayed if one item is out of stock on your order. We try to
send everything in one package to reduce shipping cost charged to you.
Our Customer Service Representatives will notify you if any unforeseen
delays arise. Sorry, no CODs (Cash on Delivery).
Standard Wicked Shipping (3-5 Business Days)
Orders shipped standard ground (default method) usually take 3-5
business days to delivery from the time we process and ship the goods
(shipping date).
Our shipping and handling charges are simple. The following shipping
rates will apply to your order. If your single purchase transaction
exceeds $200 USD, standard shipping is FREE!
Shipping & Handling Charges (within the continental US)
Shipping costs
is usually determined based on the dollar amount of total purchase
order. Please refer to our shipping rate table to determine the amount
for your order. Please note that additional charges and fees may apply
for oversized products, orders shipped to Alaska and Hawaii, and
International shipments.
Our Wicked Shipping and handling charges are Very simple.
The following shipping rates will apply to your order. If your single
purchase transaction exceeds $200 USD, standard shipping is FREE!
Oversize
Oversize items (will be noted as oversized in the
product description) will also have additional fee. An estimate of
this fee is usually included in the product description. We will
notify you of the additional charge prior to shipping your order.
Carriers Used
UPS, USPS, FedEx, or DHL will be used at the sole
discretion of Wicked Pet Needs and our suppliers, when shipped directly
from them. All items will be traceable and insured for your protection.
We do not accept C.O.D.
Order Tracking
Once we process your order and ship out your order, we
will send an order confirmation email to you with your common carrier
shipment or order tracking number which provides the status of your
shipment and estimated date and time of delivery. Items may arrive
earlier than indicated. If the shipment has not arrived after the
indicated delivery date, please contact the common carrier with your
shipment or order tracking number to obtain delivery status on your
order.
Lost or Damaged Parcels
We do our best to ensure accurate and timely delivery.
Most parcels reach their destination promptly and without incident.
However, sometimes a parcel is lost, damaged, or stolen in transit.
All parcels shipped are insured by the common carrier for full
merchandise value. We are not responsible for parcels lost, damaged,
or stolen in transit. Please contact the common carrier used
(information will be in your order confirmation email) to file a claim.
Undeliverable Parcel
If the common carrier is unable to delivery the shipment for any
reason, whether unclaimed, refused, invalid or unknown address, or any
other reason, we will, upon return of the shipment to us, charge a 20%
restocking fee for the entire purchase price, less shipping and
handling fees, which are non-refundable. If you wish for us to resend
your shipment, you will be charged additional shipping charges.
Returns & Exchanges
If you are not completely satisfied with any Wicked product, simply return the item purchased in original condition within 7 days of delivery for a full merchandise exchange. We may also refund for store credit or issue return to your original credit card used for the purchase. Merchandise must be returned in unused, like-new, and resalable condition. There can be no dog hair, smell, stains on items, and any other sign of use.
All returns returned must include the following:
Customer Receipt/Original Packing Slip
Completed Return Merchandise Authorization (RMA) Form (We will provide this form once the request has been made.
Please let us know on the RMA Form if you wish to exchange for
different size, different product (include product name and any option
specifications), store credit, or refund back to your credit card from
the original purchase.
Shipping Refunds
Except in cases where the return is the result of a shipping error or
the item arrives damaged or defective, original shipping charges are
non-refundable and return shipping fees equal to the original shipping
charges will be charged to all returns.
Return Instructions
Please contact us and have your Customer Order Receipt available. We
are available via email at info@wickedpetneeds.com . We will
provide you with a Return Merchandise Authorization (RMA) number for
each return/exchange, which is valid for 7 days from date of order
delivery. A valid RMA number must be included with your return and
labeled clearly on your return package in order to assure proper
credit. We are not responsible for merchandise returned without a valid
RMA number.
RETURN EXCEPTIONS & FINAL SALE ITEMS
Items purchased on sale or discounted price, seasonal holiday items, and other special order items are not refundable and are final sales. Due to health regulations, ALL pet treats, chews & perishables, and plush toys are non-refundable and considered final sale.
If you need assistance, we will be happy to help you answer any product questions and find what's right for your pet. Items purchased on sale which do not fall under other categories (custom order, seasonal/holiday, personalized, etc.) may be exchanged for different size or store credit.
We will happily exchange a defective product or one that is damaged in shipment to you. In such a case and solely at our discretion, you may be responsible forthe cost of the return shipment to us. Wicked will not be responsible for any item that is lost in return shipment. We strongly encourage you to place insurance on any items you send back to us. Upon your request and our receipt of the returned products, we will issue refunds for returned products. We will return payment, less shipping charges, to you within 30 days of your request. We will only return store credit or payments in the manner in which they were made (i.e. if you paid with a credit card, the refund would be issued back to your credit card).
Please note that if you received free shipping (orders over $200 or free shipping promotion) on your order and later decide to returned part or all of your order, we will issue refund for the items return, less the shipping charge of up to $20. For example, if you make an order for $210 (orders over $200 shipped to continental US receive free shipping), then later decide to return an item priced at $60, we will issue a refund for total amount of $51.05 (returned item for $60 less $9.95 shipping). Returned carriers (carriers, strollers, carrier blankets, etc) and pet furniture (everything in furniture category including beds, dens, mats, etc.) items will receive refund for merchandise amount less shipping and handling charges of $20 or 15% restocking fee, which ever is greater.
Order Cancellations
If you wish to cancel part or your entire order after your credit card has been charged and the order has been processed but not shipped, you may be charged a 10% restocking fee to cover the credit card fees associated with your order.
Coupons & Certificates
GiftCards cannot be exchanged or returned for cash, credit or check.
Unfortunately WickedPetNeeds.com can only ship within the Continental U.S.A. In the future we look forward to making our products available to the rest of the world. We sincerely apologize for any inconvenience.
